Customer Service Specialist

SHIP & C.R.E.W - Sheikh Zayed, Giza

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
1 open position
About the Job
  • Receives customer orders through e-mail, calls day to day and communicate the clearance and fleet operation team to ensuring the operative abilities and capacity in providing the service.
  • Communicates with clearance department and provide them with all documents and information needed to fasten the transport service.
  • Provides pricing information to the customers and send it to the collection department to issue the invoices.
  • Ensures of their issuance according to department system.
  • Answers all customers' calls regarding transport status and provides service verification promptly.
  • Receives customer complaints on daily basis, and provides appropriate and prompt corrective actions to ensure customers satisfactions are met.
  • Reports to senior customer service to escalate UN resolved issues.
  • Follow-up with the client till solving all problems to ensure that they were fully solved
  • Collects customer feedback (customer inquiries, operation circumstances, comments, price needs) and send to senior customer service to develop customer service trends and strategies.
  • Updates and keep the customer data base on daily basis.
  • Entry customers’ information whether import or export shipment in company's system.
  • Ensure that all prepared documents are related to QHSE procedures.
Job Requirements


  • A minimum of Bachelor degree in logistics / Business administration OR other relevant.

Language Skills:

  • English (read, write and speak) fluently

Computer Skills:

  • Microsoft office proficiency
  • Ability to adapt with new software technology

Skills required:

  • Ability to deal with people from different cultures and background
  • The ability to organize and manage multiple tasks
  • Strong team player and problem solving
  • Time management
  • Excellent communication skills both written and verbal
  • Demonstrate attention to detail.
  • Demonstrates capabilities to work under high pressure
  • Ability to persuade people and command respect
About this Company

Ship & Crew was established in1993 as a joint stock company. Ship & Crew is now recognized as a leader in port operations, Container Services, and Transportation. Ship & Crew is a major port operator in Egypt that delivers integrated stevedoring, cargo handling and related... (More)

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