IT Service Desk

Digital Works - 6th Of October City, Cairo

109
Applicants for
5 open positions
38
Seen
4
Rejected
Experience Needed:
1 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
5 open positions
About the Job

Duties :

  • Answer contacts promptly and professionally
  • Log/Validate all contacts Call Handling Database
  • Resolve a high percentage of customer problems using the relevant tools and systems
  • Manage end to end all calls logged, providing regular updates to customers on call status
  • Complete follow-on actions as appropriate
  • Invoke Escalation Procedures within defined time frames
  • Adhere to Policies & Procedures
  • Work to achieve individual and team goals
  • Observe strict compliance to licensing, copyright and trademark legislation
  • Accomplish other duties as required
Job Requirements
  • Computer Science Bachelors degree Or Relevant experience in the IT service Desk
  • Good knowledge Microsoft Suit , Hardware , Networking and printing
  • Relevant Knowledge of Ticketing Systems
  • Strong knowledge of ITIL principles
About this Company

Digital Works is a player of the "Y GENERATION" outsourcing services, which has a strong position in the Information technologies, Digital Economy as well as Customer Experience Management fields.

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