Job Details
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Job Description
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Replacing parts as required;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritising and managing many open cases at one time;
- Rapidly establishing a good working relationship with Agents and other professionals, such as software developers;
- Testing and evaluating new technology;
- Working on Firewall Rules and Security
Job Requirements
- Strong IT technical knowledge while keeping up-to-date technically and applying new knowledge to your job
- An in depth understanding of IT software and equipment
- Experience: 3-5 years IT related tech support & Security experience
- Technical expertise in security event analysis
- CCNA
