IT Technical Support

Royal Ambassador - Dokki, Giza

384
Applicants for
1 open position
47
Seen
4
Shortlisted
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
3,000 to 4,000 EGP per month
Vacancies:
1 open position
About the Job
  • Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Replacing parts as required;
  • Providing support, including procedural documentation and relevant reports;
  • Following diagrams and written instructions to repair a fault or set up a system;
  • Supporting the roll-out of new applications;
  • Setting up new users' accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to call-outs;
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritising and managing many open cases at one time;
  • Rapidly establishing a good working relationship with Agents and other professionals, such as software developers;
  • Testing and evaluating new technology;
  • Working on Firewall Rules and Security
Job Requirements
  • Strong IT technical knowledge while keeping up-to-date technically and applying new knowledge to your job
  • An in depth understanding of IT software and equipment
  • Experience: 3-5 years IT related tech support & Security experience
  • Technical expertise in security event analysis
  • CCNA
About this Company

Royal Ambassador Club® Online Hotels , flight , car rental reservation System , Book Online at any of our more than 745,000 hotels worldwide.
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