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Job Description
- Manages QAE and senior QAE performance and objectives
- Reviews QA sizing and takes action regarding over and under staffing
- Assures that the monitoring approach and end user satisfaction approaches are implemented on compliance basis across the year
- Implements required changes to the monitoring and end user satisfaction approaches
- Attends calibration sessions and assures that action plans based on them are implemented as designed
- Reviews sample size and precision per project and addresses required actions based on those reviews
- Analyzes monitoring results per program and across sites
- Attends new implementation kick offs, assigns QAE to the newly implemented project and reviews the new score sheets
- Reviews and approves change of project score sheets
- Escalates consolidated reports for projects with repeated failures and sets required actions
- Escalates non adherence to QA weekly and monthly action plans per project and across sites
- Analyzes variations in monitoring process and sets action plan for minimizing those variations
- Reviews quality variations from metrics and tracks to ensure root causes have been identified and improvement has been sustained
- Consolidates shadowing evaluation report (for training needs analysis)
- Follows up on process and score sheet changes based on end users satisfaction levels and correlation exercises
- Enhances QA reports and presentations based on business and operations needs
- Addresses new ideas to Quality data standard system
- Automates QA required templates and reports
- Analyzes the monthly quizzes and address new questions based on quality results
- Attends monthly QA-operations presentations and sets proper action plans with the account managers
- Attends table F meetings for QA dropped metrics
- Designs and presents monitoring executive reports and presentation to be presented to management team
- Performs other related tasks
Job Requirements
- University Degree
- 5 - 7 years in quality department
- Excellent Understanding of Company approaches
- Excellent understanding of Table – F and its CUIKA
- Sense of quality and precision in fulfilling duties and tasks
- Striving to improve quality of performance
- Result orientation
- Detailed Oriented
