- Experience Needed:
- 2 to 3 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
7,800 to 8,000 QAR per month
About the Job
- Role (Help-desk, Client Support, System Engineer, Support Engineer,...etc)
Main Responsibilities and Duties:
- Serve as the first point of contact for customers seeking technical assistance.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.