Job Details
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Job Description
Job Scope:
- Role (Help-desk, Client Support, System Engineer, Support Engineer,...etc)
Main Responsibilities and Duties:
- Serve as the first point of contact for customers seeking technical assistance.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
Job Requirements
- 2 years of experience in IT support
- Bilingual Arabic/English (Must communicate.well in both languages)
- Certified MCITP or MCSE or MCSA or equivalent.
- CCNA (or equivalent) is a plus
