Call Center Agent
Souq.com -
Mohandessin, GizaPosted 7 years ago91Applicants for5 open positions
- 89Viewed
- 1In Consideration
- 3Not Selected
Job Details
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Job Description
Job Purpose:
- To project a professional company image through online/phone call interaction.
Job Description:
- To answer incoming & outgoing calls, track orders, attend to general customer inquiries, invoice questions, and log customer complaints and confirm delivery appointments.
Job Accountabilities Linked to Objectives:
Key Responsibilities:
- Call customers to schedule delivery appointment and confirm delivery address.
- Coordinate with logistics staff and supervisors regarding any urgent shipments or special requests.
- Answer calls and respond to customer requests.
- Provide customers with information regarding delivery status.
- Identify, research, and resolve customer issues.
- Follow-up on customer inquires & ensure timely resolution.
- Complete call logs and reports.
- Recommend process improvements to supervisor.
Additional Responsibility:
- Provide on-the- job training for new employees.
Working Hours:
- Fixable working hours - rotational shifts (from 8:00 AM till 10:00 PM) 8 hours shift.
Job Requirements
Minimum Qualification / Experience / Training:
- Associates Degree of 2 years or equivalent.
- Minimum of 1-3 years relevant experience in Call Center or online customer care exposure.
- Good command of English.
Technical Knowledge:
- Sound knowledge of handling diverse customer complaints and providing resolution.
- Effective knowledge on similar products and services as Souq.
Behavioral Competencies:
- Good listener
- Effective communication skills
- Proactive
- Dynamic in approach
- Flexible
- Willing to learn and grow along with the product
- People-person
- Detail-oriented and focused
