Head of Client Experience

Fight & Fitness Factory - Sheikh Zayed, Giza

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
1 open position
About the Job

Primary Objectives:

  • Ensure a WOW customer experience throughout the client lifecycle
  • Build trust with clients and maximize retention

Responsibilities include, but are not limited to:

  • Act as a pretend-customer or client and give feedback regarding the marketing and sales processes, fitness activities and overall facility atmosphere: Was the sales pitch and tour effective? Are fitness activities and classes clear? Are classes starting on time? Is the facility clean and neat? Etc.
  • Ensure F3 services, benefits, rules and regulations are well communicated to and understood by all members
  • Follow-up on lapsed members
  • Handle and resolve complaints
  • Collect and measure feedback from current members (quarterly survey) and expired members (exit interviews)
  • Plan/organize/execute 1 promotional event or external/internal activity each quarter to create a sense of community between F3 members
  • Set up and manage internal communication tools (App, WhatsApp broadcasts…) to connect with all F3 valid members

Performance Expectations:

  • 44h / week – 5.5 days / week on site
  • Measure and report performance (KPIs)
  • Attend meetings on time
  • Highly collaborative and team-oriented
  • Performs well under pressure
Job Requirements
  • College degree
  • Fitness enthusiast
  • Service oriented
  • Excellent command of English (written and verbal)
  • Entrepreneurial spirit (multi-tasking and resourcefulness)
  • 2yr+ Experience in similar role

Fight & Fitness Factory prefers having strong proficiency in the following abilities for this job: English ComprehensionEnglish WritingEnglish SpeakingTeamworkInterpersonal Skills and Numerical Analysis.

You can verify these abilities and earn related WUZZUF badges by taking Viriphi Assessment. These badges will also increase your chances at 1000s of jobs on WUZZUF.

About this Company

Fight & Fitness Factory is a high-end, professional fitness facility specialized in Functional Training and Mixed Martial Arts. It's founder and managing director is a results / process oriented ex-management consultant with extensive entrepreneurial experience!

See all Careers and Jobs at Fight & Fitness Factory