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Job Description
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Uupdate existing customer information
- Identify and escalate priority issues
- Follow up customer calls where necessary
Job Requirements
- Fresh and recent graduates
- Basic computer knowledge/technological skills- the person should be adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features, including familiarity of CRM solutions
- Good command of English language
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Some experience in a call center or customer service environment is a plus
- Good data entry and typing skills
- Knowledge of administration and clerical processes
