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Job Description
Technician (Service)
Job Description
Job Purpose:
To deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. The main goal is the to do the maintenance for the sold machines (electrical and mechanical faults) to ensure customer satisfaction.
Principal Accountabilities:
Do maintenance for the sold machines (welding machines, ceorlish machines). Provide service and customer support during field visits or dispatches. Tie workflow to schedule. Manage all on-site installation, repair, maintenance and test tasks. Diagnose errors or technical problems and determine proper solutions. Produce timely and detailed service reports. Document processes Follow all company’s filed procedures and protocols. Cooperate with technical team and share information across the organization. Comprehend customer requirements and make appropriate recommendations/briefings. Build positive relationships with customers.
Communications and Working Relationships:
Sales managers Sales engineers Area sales managers Production manager
Skills
5+ years of experience in maintenance field. Communications skills. English Fluency. Solving problems
Education
Maintenance or Related Field
Job Location Dammam, Saudi Arabia Job Role Other Years of Experience Min: 5 Max: 7 Rawabi Integrated Gas Co. (RIG), a fully-owned subsidiary of Rawabi Holding, was conceptualized to serve the ever-demanding industrial sector of Saudi Arabia. RIG is the top agent and distributor for a vast portfolio of prominent, internationally recognized manufacturers. RIG’s focus areas include Refrigerant Gases, Refrigeration Equipment, Welding Machines, Welding Consumables, Welding... Accessories, Gas Equipment, Ammonia, Helium and other Industrial and Specialty Gases. RIG aims to expand its abilities to strengthen existing customer segments and add new segments to the group customer portfolio. To further strengthen our market position, we are setting up dedicated showrooms and distribution points in Dammam, Jubail, Jeddah, Jazan, Riyadh and Yanbu. We are also in process of setting up Refrigerants filling stations, Ammonia filling and blending facility and Specialty gases manufacturing facilities in Dammam and Jeddah.