Job Details
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Job Description
- If you are passionate about driving process improvement and motivating and leading a team of driven, customer-obsessed associates and team leads, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you’re looking for!
- A Team Manager sets the vision and culture of their teams by handling individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction , by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.
Key responsibilities include:
- People Management:
- Leading and developing a team of 20-25 associates; responsible for the overall performance management, coordination and evaluation of the team.
- Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.
Job Requirements
BASIC QUALIFICATIONS
- Bachelor’s degree is a must.
- 3 plus years’ experience with Customer service would be an added advantage
- 5-7 years of overall experience and 2 years of supervisory exposure in managing a team size of 10-20 associates.
- Advanced computer skills using a variety of programs highly desired
- 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
- Applicant needs to be in People Management role
PREFERRED QUALIFICATIONS
Additional professional certificates i.e. (PMP, Six sigma, Lean Processes) is preferable.