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Job Description
Our client is a multi-national business offering its services to end customers in +150 countries around the globe in over 30 languages and dialects, you will be joining the customer service team business unit in Egypt to be among another 300 of the best performing customer service champions who extend their customer service to the client organization serving 12 markets in the region. This is a great opportunity to join a fast growing team with endless growth opportunities, you will be responsible for;
- Respond to customer inquiries by phone and email
- Support customers in different areas of product and service delivery and as assigned to different teams of product, service, billing, technical, escalations ...etc.
- Log call details and follow up on cases on CRM
- Adhere to company policy, product sales and marketing guidelines
- Follow SOPs and comply with knowledge base instructions
- Achieve daily/weekly/monthly targets in terms of operations and quality
- Make outbound calls to customers to update them on the status of their cases, follow up by email when necessary and log all details on CRM
Job Requirements
- Ability to communicate in English (very Good to Fluent English)
- English is a must, additional languages are a huge plus
- Customer Focused, attention to detail, organized, pro-active attitude
- Excellent communication skills, flexible, dynamic
- Contact Center experience is a plus but not a necessary
- College students are accepted only on a small quota of workforce, generally university graduates are preferred
