TE Data Enterprise Agent - Planning and performance

Xceed -
Cairo, EgyptPosted 7 years ago

1 open position

Job Details

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Conduct interviews / send requests by e-mails to IT support / department members to gather data / information / KPI’s results, etc. as necessary to ensure information is available and ready to use for analysis purpose
Support in the development of different types of documents as needed to support entity operations
Maintain all types of records physically and electronically for the efficient retrieval and use of data upon need
Understand planning and performance types of reports generated, studies conducted, stakeholders involved and seek to provide assistance as assigned by supervisorWorkforce Management
Implement WFM policies and procedures ensuring efficiency and standardization
Forecast and analyze workforce trends/call volumes/patterns/productivity and staffing models to determine required manpower for the efficient flow of operations
Participate in the determination of most optimized working schedules based on data analysis and trends review for the efficient flow of operations
Coordinate scheduling of vacations/leaves/meetings/training sessions ensuring no disruption is caused whatsoever
Collect data concerning volume of operations on a daily, monthly and yearly basis and other data and draft analytical reports for the review of supervisor concerning
Monitor inbound call/interventions traffic and ensure efficient distribution of resources based on availability
Ensure new comers tools are provided on time to initiate work without delays

University Degree preferably in Business Management / Finance Management or related fields
0-2 year of experience
Experience in excel, statistics and data analysis tools, experience in data mining and reports generation
Good knowledge of Windows operating environment, Word, Excel & PowerPoint
Languages: Very Good command of Arabic and English (oral/written), second language is a must in international accounts.
Maximum Age 29