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Job Description
Direct Sales
- Handle e-mails and follow-up with customers concerning different requests / complaints ensuring fulfillment of their needs and requirements
- Coordinate with billing and collection control to re-activate accounts / update account status to ensure up-to-date customer information at all times
- Coordinate new outlets needs in terms of manpower, logistics, equipment, maintenance and other needs to ensure efficient launching and operations
- Act as a quality control on the Sales Representatives and report their failures to the Senior Sales Representative to tackle areas for development and training
- Handle the opening of direct sales new branches and exchanges offices and coordinate their needs in terms of manpower, logistics, equipment, policies and procedures, forms, brochures, marketing material and other needs to ensure efficient operations
- Handle existing branches’ renovations/visit branches periodically to check maintenance requirements ensuring adequate work environment for a healthy customer experience
- Submit daily reports to direct report mentioning interventions and activities conducted and keep records feedbacks/customer transactions and interactions as needed to track achievements and get recommendations
Indirect Sales
- Coordinate new outlets needs in terms of manpower, logistics, equipment and other needs to ensure efficient operations
- Support POS/Channels in day to day activities such as paperwork preparation and filing, coordination with customer service for order delivery
- Coordinate dispatching of new and updated policies and procedures / supporting materials such as forms, brochures, marketing material / uniforms for the provisioning of efficient and consistent services across all Channels / POS as required
Corporate Sales
- Provide support in day-to-day activities such as filing, paperwork and preparation of bids and quotations for the efficient on timely response to customer requirements
- Update customer data base on a continuous basis to ensure updated information at all times
Job Requirements
- Good knowledge of Windows operating environment, Word, Excel & PowerPoint
- Languages: Very Good command of Arabic and English (oral/written), second language is a must in international accounts.
- Maximum Age 29
- University Degree in Sales or Marketing or Business Administration or Related Fields
- 0-2 years of experience
