TE Data Enterprise Agent - Project and Order Management

Follow-up day-to-day order activities reports/deliverables/assignments with concerned stakeholders and continuously update records in-line with established procedures and track progress to ensure compliance with plan/contractual requirements/SLA’s requirements

• Prepare support documents to provide efficient support to projects as required.
• Schedule, plan for resources, monitor, control undertake routine processing activities and close tasks / orders as required for the efficiency of business needs.
• Identify and define, where possible, day to day problems within orders, suggest corrective actions and solve issues where possible and refer upwards for advice/guidance as needed.
• Gather and summarize information on orders activities and prepare standard daily reports to keep management informed of progress.
• Handle daily requests for ADSL/Cancellations/requests for installation/refunds requests/ after sales.
• Check the lines availability and submit ADSL new orders and cancellation requests on TE portal to execute requests as per SLA’s.
• Issue work orders for installations/cancellation and follow-up until fulfillment to ensure abidance by SLA’s requirements.