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Receptionist & Call Center Agent

Artal Egypt
New Cairo, Cairo
Posted 7 years ago
223Applicants for1 open position
  • 220Viewed
  • 202In Consideration
  • 3Not Selected
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Job Details

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Job Description

  • Serve visitors by greeting, welcoming, directing and announcing them appropriately
  • Answer, screen and forward any incoming phone calls while providing basic information when needed
  • Receive and sort daily mail/deliveries/couriers
  • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
  • Update appointment calendars and schedule meetings/appointments
  • Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
  • Maintain safe and clean reception area by complying with procedures, rules, and regulations.
  • Handle customer inquiries telephonic-ally
  • Research required information using available resources
  • Initiate Customer Complain request on the system
  • Provide customers with product and service information
  • Register new leads information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports

Job Requirements

  • Excellent presentation and customer handling skills.
  • Very good Microsoft Office proficiency.
  • Ability to function with a high level of patience, tact and diplomacy in handling any complaints and situations
  • Willingness and ability to learn new skills
  • Very strong verbal communication skills and ability to multi-task.
  • Ability to work seamlessly in a team-based environment
  • Knowledge of customer service principle and practice
  • Knowledge of call center telephony and technology
  • Excellent use of Microsoft Office

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