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Job Description
Job Summary:
As a CRM Coordinator, you will be responsible for preparing and presenting product shows, displays, and exhibits as well as assisting and achieving goals agreed on with CRM Supervisor/Manager.
Major Activities:
- Maintains client SLAs for the new and existing projects, negotiates, and communicates them with clients.
- Ensures that the clients' SLAs are implemented well as agreed upon via company departments.
- Maintains relationship objectives and develops a proactive relationship and service plan to ensure an exceptional value-added service to clients.
- Provides filtering and escalation for client requests.
- Serves as the escalation point for client query resolutions, ensuring that the Production and Operation company teams proactively manage the resolution process with frequent updates and satisfaction measures.
- Stays abreast of clients’ businesses and identifies opportunities to expand client relationships.
- Manages and develops an existing relationship with a Key provider.
- Anticipates client needs and matches company services to help fulfill those needs.
- Builds credibility and fosters trust with clients.
- Achieves all goals and targets agreed upon with CRM Supervisor/Manager.
- Reviews the clients' invoices.
- Follows up on the delayed invoices with the clients.
- Reviews the contract terms and follows up on the signature.
Job Requirements
- 0-1 years of experience (Fresh Graduates can apply).
- Bachelor's degree from a reputable university in a related field.
- Good negotiation skills.
- Very good computer skills (Outlook, Excel, Power Point, and Word).
- Good business writing.
- Good customer focus.
- Customer Service and Sales Experience; Basic Project Management skills; Communication skills; Presentation skills.
- Good command of English in both verbal and written.
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