Job Details
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Job Description
Regular Tasks:
- Macro manage the operational cycle of the application process including a team of 10 Account Executives and ensure smooth processing throughout the execution of different stages.
- Assign files to Account Executives and Trainees and ensure adequate workload distribution among Executives.
- Coordinate activities with Malta office directly or through Account Executives.
- May coordinate with other offices.
- Maintain an application life cycle flow chart for each applicant.
- Maintain current Client Data Base.
- Develop, maintain and review Department administration systems to achieve maximum efficiency.
- Supervise the recruitment process of new department staff.
- Supervise and train new Department members in procedures.
- Manage Existing reports and propose new ones.
- Providing regular updates to the Director through meetings and reports.
- May attend training courses and conferences abroad.
- Any other duties commensurate with the accountabilities of the post.
Authoritative Tasks:
- General macro supervision of communication between account executive and clients.
- Devising and maintaining Department systems including manual and computerized information filing systems.
- Maintain and update Department Policy & Procedures upon request.
- Develop, maintain and review Department administration systems to achieve maximum efficiency.
- Conduct periodic evaluation of Account Executives performance.
- Evaluation will be based on a set of KPI's (key performance indicators)and will not be based on personal evaluation"
- Taking on some of the Director's responsibilities and working more closely with staff in his absence.
- Being involved in decision-making processes.
Job Requirements
- At least 2 years as a Department Head .
- Be resident in Shikh Zaid, 6th of October City, Haram St. or Mohandeseen.
- Have a suitable university Degree.
- Have demonstrable experience of working in support of a senior individual and have an understanding of the need for confidentiality.
- Have the ability to understand a broad range of business activities from HR, Sales & Marketing, Client-Service and Basic Accounting.
- Demonstrate the ability to exercise compassion and assertiveness when situations demand.
- Possess problem solving skills.
- Be IT literate; experience of word, excel, PowerPoint, database management and other major software applications.
- Possess excellent verbal and written communication skills in the English Language.
- Have a demonstrable understanding and interest in the activity of the business.
- Keen to develop her experience through training, qualification and continuing professional development.