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Customer Service Agent

American Shop
New Cairo, Cairo
Posted 3 years ago
483Applicants for1 open position
  • 59Viewed
  • 2In Consideration
  • 13Not Selected
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Job Details

Experience Needed:
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Job Description

  • Communicate with customers through Calls and WhatsApp 
  • Respond to customer inquiries. 
  • Process orders, forms, applications, and requests.
  •  Keep records of customer interactions, transactions, comments and complaints. 
  • Follow up with shipping company 
  • Follow up with Clients to ensure customer satisfaction and provide professional customer support.
  •  Acknowledge and resolve customer complaints.
  •  Communicate and coordinate with colleagues as necessary. 

Job Requirements

  • Fresh graduates are welcomed 
  • Ability to stay calm when customers are stressed or upset. 
  • Comfortable using computers

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