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Job Description
- Optimize CSRs performance from both a quality and efficiency perspective
- Provides statistical and performance feedback and coaching on a regular basis for each team member.
- Address disciplinary and/or performance problems according to company policy.
- Drive knowledge transfer within the team
- Roster distribution to achieve the target
- Provide input/feedback to Management team where required
- Remain well versed in Call Monitoring policies, procedures, standards and documentation
Job Requirements
- Fluent English is a must
- 3-5 years at the same position preferable in a Travel agency
- Desire to lead, coach, build and motivate a team of Brand Partnerships Managers.
- Experience in a high-volume, fast-paced or start-up environment.
- Experience in managing teams.
- Excellent communication and presentation skills.