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Offshore Travel Agent -Lead

FlairsTech
Maadi, Cairo
Posted 4 years ago
147Applicants for2 open positions
  • 15Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Optimize CSRs performance from both a quality and efficiency perspective
  • Provides statistical and performance feedback and coaching on a regular basis for each team member.
  • Address disciplinary and/or performance problems according to company policy.
  • Drive knowledge transfer within the team
  • Roster distribution to achieve the target
  • Provide input/feedback to Management team where required
  • Remain well versed in Call Monitoring policies, procedures, standards and documentation

Job Requirements

  • Fluent English is a must
  • 3-5 years at the same position preferable in a Travel agency
  • Desire to lead, coach, build and motivate a team of Brand Partnerships Managers.
  • Experience in a high-volume, fast-paced or start-up environment.
  • Experience in managing teams.
  • Excellent communication and presentation skills.

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