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Job Description
- Install computer equipment and its peripherals both for full network set-up and for end user workstations.
- Printing, Scanning and copier services.
- Provide primitive training to end users ,
- End user support for all user devices including PCs, Tablets and Mobile phones
- Receiving user calls and inquiries and responding
Job Requirements
- 1-3 years of experience in providing Help Desk support
- BS degree in Information Technology, Computer Science or equivalent
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
