Browse Jobs
For Employers
Post JobLog inGet Started

Customer Service Engineer - Benha

ARROW Electronics
Qalubia, Egypt
Posted 7 years ago
53Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Project initiation & cost estimate:

  • Sharing in the SOW preparation and address the customer SOW
  • Responsible for the client communications related to the routine project activities agreed with the customer

Distribution & Planning:

  • Check the customer's input/ requested data versus SE database
  • Distribute the customer's input along the charged team
  • Address new data attributes requested with the charged teams
  • Propose schedules
  • Responsible for the client communications related to the routine project activities agreed with the customer

Monitor project activities:

  • Monitor the project schedule, negotiate and resolve issues as they arise across areas of the project and where they impact on other activities, systems and projects.
  • Review the risk register, detailed weekly progress reports of Team Principals.
  • Record details of inquiries, comments and complaints, record details of actions taken, managing customers' Part list
  • Responsible for the client communications related to the routine project activities agreed with the customer

Resolve customer feedbacks and new requests and self-development:

  • Keeping customer satisfaction by solving customers problems
  • Follow with the charged team to recover the customers' problems
  • Responsible for the client communications related to the routine project activities agreed with the customer
  • Updates job knowledge by participating in educational opportunities

Job Requirements

  • At least 2 years experience inside the company.
  • Competent in Microsoft Office applications.
  • Has time management skills.
  • Superior written and verbal communication and interpersonal skills.

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCustomer Service Engineer - Benha