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Job Description
Our client is a world leader in Contact Centers / Outsourcing / Offshoring and is currently looking to hire a (Head of Contact Centers)
- The role entails managing a large and complex customer service organization of nearly 700 full time employees distributed over 3 vendors in 4 different markets in North Africa, Levant & Gulf
- The head of contact centers will report directly to the VP for the EMEA Business and will be dotted to the Regional Business Manager and will be the primary liason with the client-side business manager of a major Telecom company.
Job Requirements
- 10+ years of experience in Contact Centers / Outsourcing / Offshoring
- Multi-lingual, Arabic & Fluent English are mandatory, other language(s) is a huge plus
- Cultural diversity, preferrably an experience in a multi-national company
- C-Level Business Acumen & a distinct leadership style
- Business/Finance knowledge, an MBA is a plus, a DBA is a major plus
- Experience in COPC processes & standards
- Experience is Telecom industry is mandatory
