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Operations Supervisor - Parcels

OPEX Egypt
Dokki, Giza
Posted 7 years ago
80Applicants for1 open position
  • 66Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Manages the daily activities of parcels in a distribution center all over Egypt governorates.
  • Implements procedures to improve quality, productivity and efficiency of workflow.
  • Ensures shipments are delivered in a timely manner.
  • Develops operational strategies according to continuous monitoring of market dynamics.
  • Sets objectives for the operations team and facilitates the achievement of these objectives in light of company goals.
  • Analyses data to assess performance and implement improvements.
  • Handle returns and refusals.
  • Answering inquiries in person, by phone and on e-mail.
  • Make outbound follow-up calls to meet customer satisfaction.
  • Issue reports and follow-up on result.

Job Requirements

  • Have experience in courier services, shipping companies.
  • Good English language
  • Able to see the big picture as well as the finer details
  • Strong problem solving and analytical skills is essential
  • Strong leadership skills, including effective time management, prioritizing and delegation
  • Good MS Excel skills.

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