Quality Specialist
Jelecom -
Nasr City, CairoPosted 7 years ago65Applicants for4 open positions
- 57Viewed
- 0In Consideration
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Job Details
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Job Description
JELECOM is expanding and servicing our Trainees and Training seekers with quality is one of the pillars to achieve our goal
Job duties and responsibilities :
The role will include but not limited the following tasks:
- Highlighting the major quality issues and recommends the workaround to maintain employer satisfaction.
- Monitoring and reporting non-adherence to the quality process.
- Contribute to improving quality processes in all company department.
- Prepare reports to communicate outcomes of quality activities.
- Investigate customer complaints and determine the best course of actions needed
- Improve customer satisfaction and reduce customer churn.
- Introduce more and better KPIs and metrics to monitor quality.
- Coaching team members
Job Requirements
Requirements:
- Customer service oriented.
- Good knowledge of Office
- Great attention to details.
- Perfect Communication Skills
- Time Management skills
- Leadership ability
- Ability to work under pressure
- Flexibility and ability for quick work adjustments according to business needs
- Positive attitude, sense of Motivation and enthusiasm.