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Quality Specialist

Jelecom
Nasr City, Cairo
Posted 7 years ago
65Applicants for4 open positions
  • 57Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

JELECOM is expanding and servicing our Trainees and Training seekers with quality is one of the pillars to achieve our goal

Job duties and responsibilities :

The role will include but not limited the following tasks:

  • Highlighting the major quality issues and recommends the workaround to maintain employer satisfaction.
  • Monitoring and reporting non-adherence to the quality process.
  • Contribute to improving quality processes in all company department.
  • Prepare reports to communicate outcomes of quality activities.
  • Investigate customer complaints and determine the best course of actions needed
  • Improve customer satisfaction and reduce customer churn.
  • Introduce more and better KPIs and metrics to monitor quality.
  • Coaching team members

Job Requirements

Requirements:

  • Customer service oriented.
  • Good knowledge of Office
  • Great attention to details.
  • Perfect Communication Skills
  • Time Management skills
  • Leadership ability
  • Ability to work under pressure
  • Flexibility and ability for quick work adjustments according to business needs
  • Positive attitude, sense of Motivation and enthusiasm.

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