IT Help Desk

About the job:

• In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing and configure hardware and software solutions, and supporting the internal IT Help desk.
• You will be responsible for administration and internal support of the Company PCs, printers, scanners, laptops and related equipment.
• Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations

Major Duties and Responsibilities:

• Provide help desk support and resolve problems to the end user’s satisfaction.
• Provide support for all Information Technology products and services.
• Support may include answering questions and troubleshooting problems. Additionally, it may involve troubleshooting printer issues.
• Install & maintains operating systems
• Solve connection problems between laptop and PC to data show
• Install new hardware
• Install and configure printer and scanner
• Responsible for Computer Labs
• Diagnosing and solving hardware/software faults
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Document internal procedures
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Report issues to the Service Desk for escalation
• Manage PC setup and deployment for new employees using standard hardware and software
• Perform timely workstation hardware and software upgrades as required