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Care Technical Manager

Nokia
Cairo, Egypt
Posted 4 years ago
32People have clicked1 open position
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Job Details

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Job Description

  • Provide technical leadership and  Support PTA process by reviewing and commenting from a technical perspective on project SOW, BOM, Solution Architecture and expected timeline
  • Technical project management of large projects and programs independently ensuring good quality
  • Ensure customer satisfaction with delivery and implementation services. 
  • Has E2E technical delivery ownership for the project/program
  • Develop and track detailed (daily) activity list
  • Provide status reports to the project meetings
  • Identify project risks and coordinate with Solution Architects (SAs) and PM to develop mitigation plans
  • Identify CR opportunities. Coordinate technical analysis with SA and costing of CRs
  • Plan and track execution of CRs approved by PM
  • Plans, monitors and controls activities schedule. As part of duties, Technical manager oversees sanity of deployment or network performance to minimize risks. Ensures deployment progress according to committed schedule and network availability by comparing actual progress with baseline, determine and correct the causes of any perceived deviation and update and report punctual estimates to completion to stakeholders
  • Adheres to budget, committed quality and manages team involved in the deployment or Care phase as well as acting as an advocate of the PM or Care Program Manager when absent
  • Proper communications and escalations to relevant stakeholders for technical requests, emergency cases, outages and project delivery issues both internally and towards the customer. Technical Manager will need to build his own stakeholder plan and responsibility matrix
  • Fault and Technical Escalation Management
  • Experience on Preventive Car
  • Monitors and reports customer’s live network performance.  Acts to ensure network’s availability including e.g. Contractual KPI and customer SLA fulfilment
  • Contributes in creating needed service scope at Care Agreements
  • Manages SW and HW configuration information
  • Techinical Project management at Care phase, including SW/HW upgrades and updates, outage management, Care Helpdesk SLA, change deliveries, retrofits, etc across several technology areas
  • Organize and Manage SW Upgrade acceptance process
  • Organize MVI verification in Care phase for SW updates and upgrades
  • New SW verification in Care Phase
  • Manages technical escalations for technical requests, emergency cases and outages internally and towards customer
  • Provides technical support to Customer Team
  • Contributes in creating needed Service Scope in Care Agreements or project technical scope for NI deployments

Job Requirements

  • Bachelor in Telecom Engineering is a MUST
  • Min 5 Years experience In Technical Role with NOKIA RAN/MW Equipment
  • Good experience in large and complex system integration projects.
  • Good exposure in Core & RAN deployment and integration
  • Good communication skills
  • Previous experience in Care SLA Commitment 
  • PMP Certification is an advantage
  • Nokia CARE TM Certification is advantage 

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