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IT Help Desk

ACE Hardware
Sheraton, Cairo
Posted 7 years ago
409Applicants for1 open position
  • 365Viewed
  • 29In Consideration
  • 309Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware on site or over phone.
  • Train and support operation staff on new features related to IT hardware and software (price labels design printing daily price updates).
  • Maintain daily performance of computer systems.
  • Setting up accounts for staff, ensuring that they know how to log in and to use their daily functions).
  • Respond to email messages for employees seeking help.
  • Ask questions to determine nature of problem.
  • Follow up with employees to ensure issue has been resolved.
  • Install, modify, and repair computer hardware, replacing parts as required.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Conducting electrical safety checks on computer equipment.
  • following diagrams and written instructions to repair a fault or set up a system
  • Managing stocks of equipment, consumables and other supplies.
  • Install computer peripherals for users.
  • Gain feedback from employees about computer usage.
  • Run reports to determine malfunctions that continue to occur. Performs miscellaneous job-related duties as assigned.
  • Assist in new stores hardware, software installations and configuration
  • communicate with other staff and have the ability to train them with new software applications

Job Requirements

  • A university degree with appropriate specialization ( computer science or information systems).

Languages:

  • Good Command in written, spoken and read English

Computer Skills:

  • ability to operate computerized accounting, spreadsheet, word-processing, graphics Information Technology Manager

Key Skills & Core Competencies:

  • Organization, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, Independence, Analyzing Information , Results Driven, Energy Level

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