Reservation Desk Executive

*The exchange participant is going to travel around Mumbai and Delhi*

• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral, from the sales office, other hotel departments, and travel agents.
• Promotes goodwill by being friendly, and helpful to guests, mangers, and fellow employees.
• Walk around with the client and ensuring that they secure whatever services they require.
• Getting info about areas of interest in order to target more clients in particular seasons.
• Making arrangements for clients travel programs.

Main activities:

• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel. Prepares letters of confirmation.
• Communicate reservation info to front desk, process cancellations.
• Processes deposits on reservations. Track availabilities, develop room revenue, occupancy forecasts.
• Handle daily correspondence. Responds to inquires and make reservations. Keep files are up to date.

Duration: 21 April 2017 till 21 March 2018