Operations Supervisor (Warehouse – Pharma )

• Developing a thorough understanding of clients shipping requirements and patterns.
• Reviews and processes day to day operations, evaluates and recommends equipment needs.
• Plans and schedules appropriate service line for situation (ground, expedited, air, ocean, etc) to maintain a cost effective balance between customer service and cost of shipments.
• Ensures compliance with all government related programs specific to mode and direction of related shipments.
• Insures proper documentation, including transit documents and customs clearances, exists for shipments. Ensure documentation is accurately processed, distributed and released to carrier, forwarders, customers and agents in a timely manner.
• Prepare all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, etc.) as specified by Customer Standard Operating Procedures.
• Maintain courteous, prompt and efficient customer relations.
• Oversee and complete accurate billing to clients based on pricing established with the clients while ensuring accurate costs and profits are maintained.
• Plans and schedules appropriate modes of transportation based on daily needs. Schedules the appropriate service line for the situation (across all modes and all trade lanes) to maintain a cost effective balance between customer service and cost of shipment.
• Works closely with client’s representative to ensure service satisfaction. Analyzes service failures/ issues and implements performance processes to enhance future service delivery.
• Ensures any company policy, systems, and industry related training is delivered to all direct reports as needed.
• Leads core team responsible for meeting the following needs of clients assigned to the group.
• Develops standardized process for clients assigned to group including SOP, KPIs, Report requirements, systems needs, and compliance requirements. Liaisons with other support groups to ensure processes are established. Provides training and handoff to team to ensure they are properly servicing customers based on established requirements.
• Responsible for resolving all internal and external client customer service issues in a cost effective and expeditious manner. Works closely with client’s representatives to ensure service satisfaction. Analyzes service failures/issues and implements performance improvement processes to enhance future service delivery.

Conditions:

• Working Hours : 8 Hours
• Working Days : 6 Days
• Transportation : Provided From Meeting Points
• Annual Contract , Social , Private Medical Insurance
• Mobile Allowance Provided
• Salary : Negotiable As Experience