International Contact Center Advisor

Mubasher -
Cairo, EgyptPosted 7 years ago

74Applicants for1 open position

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International contact center advisor should function as the most senior agent, mainly handles special call center projects outside Egypt.
He should be the “go to" person for assistance, and have basic knowledge on other technical subjects for ongoing projects.
International CC advisor is primarily responsible for doing international Outbound calls to generate VIP Leads.
Attracts potential Leads by answering product / service sophisticated questions, suggesting information about other products, services or alternatives
Contacts businesses or private individuals in English.
Delivers sales scripts to persuade potential customers to purchase a service .
Identifies and overcomes objections.
Takes the caller through the sales process.
Obtains customer information correctly.
Log call details on the CRM as per process.
Other Specific duties for the role include interpreting the available details, forwarding requests or complains to the concerned departments, keeping record of account details, making follow up calls.
Performing other tasks assigned by the Contact Center manager.

Applicants Must be Fluent and Confident English speaker, preferable to be Native / Mother Tongue
Excellent communication & problem solving Skills.
Smooth English speaker over the phone.
Flexible with shift basis (8 hours rotational shifts 5 days a week and 2 days off).