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Job Description
- Manage customer communication and act as SPOC with regards to all customers' reported issues
- Take ownership of customer issues reported and see problems through to resolution
- Validate, diagnose, troubleshoot and identify issues root cause
- Provide prompt and accurate feedback to customers
- Able to work in agile environment and respond timely to customer
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
Job Requirements
- BSc in Computer Science or equivalent
- Min 2 years of proven working experience in enterprise technical support
- Good knowledge of ASP .Net, MS-SQL.
- Knowledge of Sharepoint & Biztalk is a plus
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
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