Job Details
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Job Description
- Adhere to their scheduled shifts within the set boundaries
- Ensure adherence to set processes and utilization of relevant knowledge basis while handling transactions
- Complete necessary documentation related to all transactions with minimal deviation
- Understand specific customer needs and offer the most suitable products / services
- Escalate customer complaints and queries wherever necessary, according to agreed SLAs
- Complete appropriate skill verification tests on time
- Keep self-updated on account products, offers and processes
- Make suggestions for process improvements to team leaders and supervisors using insights from customer experiences.
About the Job:
- Rotational 247 on shift basis till (maximum 10:00 pm for women) with a salary of 3500-5000 Egyptian Pounds per month depending on the assessment.
- You will be entitled to medical, social and life insurance.
- 2 days off during the week
Job Requirements
- Fluency of English
