Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Job Scope:
- An excellent Help desk technician responsible for the day-to-day operational activities of help-desk support, network administration, and systems.
- Providing technical assistance and support related to computer systems, hardware, or software.
- Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
- The goal is to create value for clients that will help preserve the company's reputation and business.
Duties / Responsibilities / Tasks:
- Install, configure, troubleshoot and support Windows clients and servers
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and Follow up with requester to ensure issue has been resolved.
- Install, modify, troubleshoot and repair computer hardware and software.
- Install, modify, troubleshoot and repair network components hardware, software and support LAN, WAN, network segments, Internet, and Internet systems
- Protects organizations value by keeping information confidential.
- Train computer users.
Job Requirements
- BSc/BA in IT, Computer Science or relevant field
- 3-5 years in IT or Business Systems
- MCSA, CCNA
Knowledge / Skills / Interpersonal skills:
- Analyzing and critical thinking
- Time management
- Lifelong learning
- Open mind to new technology
- Excellent communication skills
- Strong customer service experience
- Strong problem solving and research skills.
- Can work independently with little management direction
- Document process, procedures, and results
- Fast and accurate keyboarding skills Understand safety policies and actively promote safe practices in the workplace
- They must also be customer-oriented and patient to deal with difficult customers.
