Job Details
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Job Description
- Manage the day to day activities of the call center.
- Consolidating related Callback data from branches and from night shift operator
- Make sure that all received callbacks is delivered to its Callback Supervisor to maintain
- Follow up with Callback Supervisor regarding maintaining the callbacks.
- Register maintained callbacks from Callback Supervisor in Callback log book
- Collect all Callback sheets from Callback Supervisor on monthly basis
- Maintain Callback log sheet on monthly basis
- Responsible for time sheet registration to the system on monthly basis and according to agreed schedule with the HR Administration & Payroll Manager
- Introduce 80% of timesheet into database
- Checks regularly the error list for Timesheets and Business objectives
- Solve obvious errors or easy to correct errors at timesheet error level without taking decision where possible.
Job Requirements
- Advanced English level
- Computer Skills
- Customer Orientation
- Communication Skills
- Conflict Resolution
- Commitment & Discipline