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Call Center Executive

Schindler LTD
Giza, Egypt
Posted 7 years ago
158Applicants for1 open position
  • 147Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Manage the day to day activities of the call center.
  • Consolidating related Callback data from branches and from night shift operator
  • Make sure that all received callbacks is delivered to its Callback Supervisor to maintain
  • Follow up with Callback Supervisor regarding maintaining the callbacks.
  • Register maintained callbacks from Callback Supervisor in Callback log book
  • Collect all Callback sheets from Callback Supervisor on monthly basis
  • Maintain Callback log sheet on monthly basis
  • Responsible for time sheet registration to the system on monthly basis and according to agreed schedule with the HR Administration & Payroll Manager
  • Introduce 80% of timesheet into database
  • Checks regularly the error list for Timesheets and Business objectives
  • Solve obvious errors or easy to correct errors at timesheet error level without taking decision where possible.

Job Requirements

  • Advanced English level
  • Computer Skills
  • Customer Orientation
  • Communication Skills
  • Conflict Resolution
  • Commitment & Discipline

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