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Call Center Manager

High End Homes
Smart Village, Giza
Posted 3 years ago
173Applicants for1 open position
  • 26Viewed
  • 0In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
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Education Level:
Salary:
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Skills And Tools:

Job Description

  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)

Work Conditions:

  • Location: Smart Village
  • One day off
  • Shifts are either from 11am  to 7p or from 12 pm till 8pmm

Job Requirements

  • Minimum 5 years experience in the field.
  • Preferable experience as a call center agent in banking, insurance or VIS accounts
  • Residents on October are most preferable
  • Excellent English level.

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