Job Details
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Job Description
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Work Conditions:
- Location: Smart Village
- One day off
- Shifts are either from 11am to 7p or from 12 pm till 8pmm
Job Requirements
- Minimum 5 years experience in the field.
- Preferable experience as a call center agent in banking, insurance or VIS accounts
- Residents on October are most preferable
- Excellent English level.