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Head of Client Relation (Head of Customer Service)

Abraj Misr
Cairo, Egypt
Posted 7 years ago
343Applicants for1 open position
  • 312Viewed
  • 4In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Developing and establishing Client Relations strategies, operation plan, set performance standards and design performance measurement tools.
  • Design reporting system and escalation process and plan to ensure constant monitoring of the work flow and performance.
  • Participate in the selection of the client relations team members to insure that the recruits meet the required standards and qualifications.
  • Lead Client Relations team to ensure that all processes, functions and systems are in place to insure that premium service is provided to the customers.
  • Coaching / guiding and on job training for the Client Relations team in order to maintain the performance benchmark.
  • Handle critical cases escalated by the team members in person.
  • Clearly and constantly communicate the happenings and news on both company and market level to the Client Relations team.
  • Provide the top management with required reports covering the major activities carried out by the team and the progress realized.

Job Requirements

  • Experience from 10 -15 years
  • Must have experience in real estate field
  • Proven working experience

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