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Job Description
- Lead the Call Center recruiting team across sites/states and oversee all functions and processes from start to finish ensuring a high level of consistency.
- Provide recruiters and support positions expert level consultation, guidance and direction in recruitment practices, strategy, and compliance standards.
- Evaluate market conditions and ensure candidate inventory population stays at appropriate levels to accommodate anticipated demand during “In Cycle” months of business.
- Pro-actively strategies alternative solutions and/or new ideas for sourcing which may include a social media recruitment strategy.
- Collaborates closely with Call Center Leaders and HR Business Partners to ensure consistency of recruiting processes and practices.
- Develop and build recruiting resources, relationships, and networking activities to attract qualified employees interested in part-time/seasonal positions and full-time support staff positions.
- Manage job fair schedule, networking events and community outreach which includes veterans, diversity, and disability candidate's providers.
- Stays current with effective sourcing and recruiting practices and work with recruiting teams to positively affect cost, quality, and cycle time including innovative sourcing strategies.
- Supervision of the day-to-day operations for recruitment and sourcing, including regular coaching and development.
- Maintain all documentation, tracking of metrics, and recruiting reporting for the call center business.
Job Requirements
- BS Degree in Human Resources or related field
- 7-10 years of solid recruiting experience, preferably in telecommunication environment.
- Excellent English is a must.
- Excellent recruiting skills
- Excellent people and interviewing skills
- Excellent project management skills
- Excellent written and oral communication skills
- Strong training skills
- Strong initiative and solid judgment abilities/skills
- Demonstrated flexibility with the ability to handle pressure
- Ability to quickly learn systems, processes, and procedures
- Demonstrated ability to recruit for a broad range of positions on a national, multi-location level
- Ability to handle sensitive and confidential information appropriately
- Strong organizational skills with the ability to multi-task
