Telephone Operator - Multinational Firm (Project)

Our client a leading Multinational firm Located In Giza is looking for Telephone Operator - (PROJECT BASED 3 MONTHS ONLY)

• Answers incoming calls.
• Directs call to staff, or departments through the switchboard or PBX system.
• Places outgoing calls.
• Receives guest messages and deliver the same to the guest.
• Understand the telephone operator board or PBX switchboard operations.
• Provides paging services for hotel guests and employees.
• Knows what action to take when an emergency call is required.
• Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
• Assists in reporting telephone equipment or service complaints and problems.
• Following telephone etiquette .
• To be fully aware of and adhere of health and safety, fire and bomb
• Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
• Must be polite and courteous while answering the phone.
• Open and close telephone functionality on the hotel front office software.
• Keep records of calls placed and received by all departments and recording the call charges.
• Setup conference calls in different locations and time zones.