Customer Service Agent
USCO Log -
Heliopolis, CairoPosted 7 years ago165Applicants for2 open positions
- 13Viewed
- 12In Consideration
- 0Not Selected
Job Details
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Job Description
- Manage customer orders from placement to invoicing through multiple channels, including phone, fax, E-Mail, and websites to ensure 100% customer satisfaction
- Ensure customer satisfaction by routinely communicating order status details to customers
- Quote list prices and/or special competitive pricing and/or provide discounts to customers as agreed by marketing and sales
- Document/coordinate customer complaint handling to identify root cause and effect the appropriate corrective/preventative action(s)
- Prepare the sailing schedule and publish it to the company website
- Coordinate internally with the company operations department on shipment by shipment level
Job Requirements
- Effective communication
- Computer and technical literacy
- Interpersonal abilities
- Teamwork skills
