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Job Description
- Handles all client calls with a positive and service-oriented attitude
- Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls in order to ensure customer confidence, satisfaction and loyalty.
- Provide first call resolution for all guest inquiries
- Keep up to date on services, policies and procedures to ensure accurate information and correct implementation.
- Research required information using available resources
- Manage and resolve customer complaints
- Resolves all issues or requests thoroughly through appropriate referral information or transfer to appropriate staff
- Gives accurate and appropriate information to all callers according to organization Policies and Procedure
Job Requirements
- High Degree.
- 2-3 Years experience in Real Estate.
- Work location: 5th Settlement.
- Communication Skills.
- Females Only.
