Job Details
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Job Description
- Monitor the performance and the behavior of Digi360 critical applications.
- Real-time monitoring: incident detection and analysis, logging of the faults in the relevant.
- Tracking/Solving all monitoring incidents raised by servers’ owners.
- Perform technical escalations
- Liaise with other relevant internal departments to ensure all incidents are managed properly
- Participate in Crisis Bridge in order to keep the business updated.
- Coordinate and circulate information between Service Desk, Level 2 support, crisis team and Analyst team
- Produce monthly applications availability and data reports (Key Performance Indicators)
- Develop all needed reports as agreed to be presented to direct manager.
- Follow the instructions, requirements of the quality, safety and occupational health, the environment and road safety management system
- Perform any other assigned tasks as required by the direct manager within the same level of responsibility.
Job Requirements
- Degree in telecommunication and/or computer sciences engineering field
- 2+ years of experience in an operational IT environment.
- Good in English (spoken and written)
- Functional knowledge of Operating Systems + Cloud Computing Basics.
- Strong knowledge of Networks and Security
- Database administration (Oracle, Sybase, SQL Server, MySQL, Mongo)
- Good understanding of ITIL processes (ITIL Foundation)
- Skills & Qualifications:
- Good interpersonal and communication skills
- Good time management, and organizational skills
- Customer Oriented Attitude
- Good Customer Service Experience
- Ability to work under pressure and multitasking
- Proactive and self-motivated
- Accountability, commitment and having a sense of urgency
- Team Spirit
- Strong problem solving and research skills
- Ability to work on out of business hours and/or incall basis
