Browse Jobs
For Employers
Post JobLog inGet Started

IT Services Call Dispatcher

ACT Advanced Computer Technology
Mohandessin, Giza
Posted 7 years ago
74Applicants for1 open position
  • 8Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Acting as the single point of contact to the user for all types of IT service requests
  • Coordination of all IT support Agents to ensure maximum utilization of resources
  • Pre-process service requests as they arrive through email, manual entry, or direct user input
  • Schedule internal and field technical resources on the service desk portal
  • Monitor resource schedules to ensure prompt time entry on service requests
  • Communication with users as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Job Requirements

  • Basic computer and operating system knowledge
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-moving environment

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportIT Services Call Dispatcher