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Job Description
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Requirements
- Bachelor degree
- Very Good command of English language
- Maadi / Ring Road / Nasr City Resident
- Customer Focus
- Data Entry Skills
- Listening, Phone Skills
- Verbal Communication
- Building Relationships
- People Skills
- Problem Solving
- Multi-tasking
