Reservation Consultant

GATE7 Automated Reservation Systems - Nasr City, Cairo

22
Applicants for
4 open positions
21
Seen
4
Shortlisted
9
Rejected
Experience Needed:
1 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time Shift Based
Salary:
Negotiable
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
4 open positions
About the Job
  • Handles Customer Requests and Inquiries by phone in a timely manner.
  • Follows communication scripts when needed.
  • Identifies customers’ needs, clarifies information, researchs every issue and provides solutions and/or alternatives.
  • Seizes opportunities to upsell products when they arise.
  • Builds sustainable relationships and engage customers by taking the extra mile.
  • Keeps records of all conversations in our call center database in a comprehensible way.
  • Meets personal/team qualitative and quantitative KPI's.
  • Responsible for reservations and ticketing .
  • Provides general and specific advice about different travel destinations.
Job Requirements
  • At least BA degree in any relevant discipline.
  • Good command of English.
  • 1 to 3 years of call center experience
  • Excellent knowledge with an airlines' reservation system is a MUST.
  • Good experience with hotels' reservations
  • Flexible to work on shifts' basis.
  • High level of commitment and ability to follow procedures.
  • Able to work under pressure.
About this Company

GATE7 is a company dedicated to develop technical products and services to the tourism industry, to link hospitality services suppliers and hospitality services users together on the Internet.

Established in 1998, GATE7 developed products to streamline... (More)

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