Reservation Consultant

A-Systems - Nasr City, Cairo

Applicants for
4 open positions
Experience Needed:
1 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time Shift Based
Education Level:
Bachelor's Degree at least
Arabic, English
4 open positions
About the Job
  • Handles Customer Requests and Inquiries by phone in a timely manner.
  • Follows communication scripts when needed.
  • Identifies customers’ needs, clarifies information, researchs every issue and provides solutions and/or alternatives.
  • Seizes opportunities to upsell products when they arise.
  • Builds sustainable relationships and engage customers by taking the extra mile.
  • Keeps records of all conversations in our call center database in a comprehensible way.
  • Meets personal/team qualitative and quantitative KPI's.
  • Responsible for reservations and ticketing .
  • Provides general and specific advice about different travel destinations.
Job Requirements
  • At least BA degree in any relevant discipline.
  • Good command of English.
  • 1 to 3 years of call center experience
  • Excellent knowledge with an airlines' reservation system is a MUST.
  • Good experience with hotels' reservations
  • Flexible to work on shifts' basis.
  • High level of commitment and ability to follow procedures.
  • Able to work under pressure.
About this Company

A-SYSTEMS is a company dedicated to develop technical products and services to the tourism industry, to link hospitality services suppliers and hospitality services users together on the Internet.

Established in 1994, A-SYSTEMS developed products to streamline... (More)

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