Quality Assurance Specialist (Call Center)

Digital Works - Cairo, Egypt

115
Applicants for
30 open positions
98
Seen
1
Shortlisted
6
Rejected
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Languages:
English, Spanish
Vacancies:
30 open positions
About the Job
  • The role of the Quality Analyst is to perform quality assurance audits on phone calls and case logs.
  • The QA will review and grade customer contact events for technical accuracy, compliance to policies and procedures and observable soft skills.
  • Provide feedback to assist in the creation of quality standards and performance improvement goals.
  • Performing Case and Call assessments within agreed timeliness Producing Quality Reports.
  • Providing feedback to the Quality Manager, Team Leaders and Coaches
  • Listen to Calls both Live and recorded Daily Case monitoring Compile,
  • Analyze and publish quality data Investigate and determine root cause of customer complaints One on One feedback sessions Calibration with team members and other support staff Analyze Customer surveys.
About this Company

Digital Works is a player of the "Y GENERATION" outsourcing services, which has a strong position in the Information technologies, Digital Economy as well as Customer Experience Management fields.

See all Careers and Jobs at Digital Works
Similar Jobs
Quality Assurance Specialist
Confidential Company - Giza
Quality Assurance Specialist
Pirelli - Alexandria
Call Center Agent
Wisyst - Cairo
Quality Assurance Engineer
Contact Group - 10th of Ramadan
Quality Engineer
Confidential Company - 10th of ramadan city
See other new jobs >>
Hiring?
Signup for an employer account and Post your Jobs!