Telesales Team Leader
Centro -
Maadi, CairoPosted 2 years ago51Applicants for5 open positions
- 38Viewed
- 3In Consideration
- 2Not Selected
Job Details
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Job Description
- Motivating staff to achieve performance targets through creating a fair and healthy workplace. Developing employees in every contact point, and ensure they are following the required structure for the interactions that ensure high-quality performance
- Coach, develop, motivate, monitor, and follow up on team members’ performance, quality, and adherence for improving productivity and skills to ensure people development and high performance
- Monitor agent and team performance, quality, and adherence, take appropriate actions to improve team achievements
- Supervise workforce management on the team level, problem resolution, and recommending corrective actions to ensure optimum performance, quality, and adherence
- Respond to customer questions when escalated through communication means to ensure customer satisfaction
- Analyze and evaluate team results and communicate issues, with the concerned interface via the proper communication way to ensure the enhancement of the team operation workflow and customer satisfaction
- Manage employees HR related inquiries and actions through HR management system to ensure accurate employee records
- Create departmental related reports on a periodic basis through tracking, measuring, and monitoring department performance to make decisions on improvement opportunities
Job Requirements
- Good in English
- At least 6 months experience as Team leader
- Proficient user of MS office applications
