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Job Description
- Installing and configuring computer hardware, operating systems, applications printers and scanners for Users
- Diagnosing and solving hardware/software faults occurred for users
- Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance.
- Administrating assuit network and resolve any connection failure to decrease downtime
- Responsible for elwadi,Assuit,menia and sohag branches
- Responding within agreed time limits to mails
- Setting up new users' accounts and profiles and dealing with password issues.
- Responsible for undertaking periodic maintenance in time that planned before
- Updates job knowledge by participating in educational opportunities like installing new server or any updates in network and any new service
- Follow standard processes and procedures ( IT Policy , Installation Process and Routine maintenance)
- Escalate any incapable technical issues to his senior.
- Getting clear data about All spare parts and devices and reorganize IT inventory
- Recording problems and their solutions for future reference
Job Requirements
- Experience more than 2 years in relevant position