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Junior Technical Support Specialist

Future Group
Giza, Egypt
Posted 7 years ago
456Applicants for1 open position
  • 354Viewed
  • 89In Consideration
  • 263Not Selected
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Job Details

Experience Needed:
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Job Description

  • Configures applications, system software, hardware, network and local peripherals; diagnoses and resolves various equipment problems.
  • Plans and undertakes scheduled maintenance upgrades.
  • Communicates with staff either face-to-face or over the telephone to help set up systems or resolve issues.
  • Assists with on-boarding of new users, installs, tests and configures new workstations, peripheral equipment and software.
  • Prioritizes and manages many open cases at one time.
  • Troubleshoots network problems, diagnoses and solves hardware or software faults.
  • Documents troubleshooting and problem resolution steps
  • Assists IT team on purchasing administration

Job Requirements

  • Bachelor of Computer Science or equivalent.
  • 0-2 years of working experience in enterprise technical support.
  • MCSA/MCSE
  • CCNA knowledge is highly desirable
  • Strong problem solving skills
  • Excellent written and verbal communication skills
  • Experience of managing a heavy workload, setting priorities as required
  • Experience in any of these areas is considered a plus:
  • Unix/Linux systems, utilities and scripting.
  • Internet load balancing solutions.

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