Junior Technical Support Specialist

Future Group - Giza, Egypt

Applicants for
1 open position
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Negotiable, + Medical Insurance + Semi-Annual Bonus
1 open position
About the Job
  • Configures applications, system software, hardware, network and local peripherals; diagnoses and resolves various equipment problems.
  • Plans and undertakes scheduled maintenance upgrades.
  • Communicates with staff either face-to-face or over the telephone to help set up systems or resolve issues.
  • Assists with on-boarding of new users, installs, tests and configures new workstations, peripheral equipment and software.
  • Prioritizes and manages many open cases at one time.
  • Troubleshoots network problems, diagnoses and solves hardware or software faults.
  • Documents troubleshooting and problem resolution steps
  • Assists IT team on purchasing administration
Job Requirements
  • Bachelor of Computer Science or equivalent.
  • 0-2 years of working experience in enterprise technical support.
  • CCNA knowledge is highly desirable
  • Strong problem solving skills
  • Excellent written and verbal communication skills
  • Experience of managing a heavy workload, setting priorities as required
  • Experience in any of these areas is considered a plus:
  • Unix/Linux systems, utilities and scripting.
  • Internet load balancing solutions.
About this Company

Future Group was founded in 1994, it has grown into one of the world’s most trusted translation and localization expert houses. We have successfully established a worldwide reputation in meeting our clients’ requirements in the most beneficial and cost-effective way possible.... (More)

See all Careers and Jobs at Future Group