Call Center Support Agent - English
3Sixty -
Giza, EgyptPosted 7 years ago25Applicants for2 open positions
- 21Viewed
- 0In Consideration
- 1Not Selected
Job Details
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Job Description
We have an opening in our Egypt branch for a proactive, customer-focused, customer implementation and support specialist and support manager who can contribute to our Company vision.
The selected candidate will be a motivated self-starter with strong communication skills and attention to detail, can manage time effectively, solve our customer’s challenges and thrive in a demanding environment.
Working Hours: 2:00 PM - 11:00 PM
Responsibilities:
- Provide technical assistance regarding the 360DPS software for Computer Guided Surgery to Dental Providers and/or labs or Sales Representatives and Customer Service teams via the telephone and remote online sessions.
- Performing follow up calls on new customers to schedule for the online training and software installation.
- Performing outbound calls to follow up on quality of services and scheduling the doctors for online sessions according to their free schedule.
- Frequent communication between Customers, Sales Representatives, and the 360 Lab team.
- Resolve customer issues and inquiries promptly with high customer satisfaction.
- Assist customers with Software installation and updates via remote log ins.
- Support doctors and labs with procedural questions regarding case planning, software use, guided surgery and surgical procedure.
- Process customer orders/changes according to established department policies and procedures.
- Provide timely and accurate information to incoming customer order status and product knowledge requests. Inform customer of pricing, shipping date, anticipated delays and any additional information.
- Document activities in CRM systems.
- Maintain customer name and address database.
- Address customer billing questions.
- Perform other related duties as assigned, including special projects.
Job Requirements
- Excellent super fluent English language.
- Exceptional interpersonal, communication, and problem solving skills a must.
- Ability to meet the challenges of a fast-paced, demanding environment
- Working Shift is based on the US Eastern Time Zone.
- Must have a customer focused (external and internal) mindset.
- High Computer related applications proficiency.